Return & Refund
Services
Last Updated: 08-19-2025
At Rare Whiskey Merchant, we are committed to transparency and fairness. Due to the nature of alcoholic beverages and applicable regulations, our return policy is designed to comply with U.S. alcohol laws while ensuring customer satisfaction.
1. Return Eligibility
Product Condition
Returns are accepted only for unopened and unused products in their original packaging.
Return Window
Return requests must be submitted within 15 days of delivery.
Eligible Returns
You may request a return or replacement if:
The item was damaged during shipping
The wrong product was delivered
The product is defective upon arrival
Due to alcohol regulations, we cannot accept returns for products that have been opened or partially consumed.
Non-Returnable Items
Opened alcoholic beverages
Consumable products once opened
Custom or special-order items
Clearance or final-sale items
Digital goods
2. Return Procedure
To initiate a return:
Provide your order number and reason for return
Include clear photos for damaged or incorrect items
Wait for return approval and instructions
Returns sent without prior authorization may not be accepted.
3. Refund Process
Once your returned item is received and inspected:
You will be notified by email regarding approval status
Approved refunds are processed within 15 business days
Refunds are issued to the original payment method
Original shipping fees are non-refundable unless the error was due to our fulfillment mistake.
4. Exchanges
We offer replacements for:
Incorrect items received
Shipping damage
Verified manufacturing defects
Exchanges are subject to product availability and applicable state shipping laws.
5. Return Shipping Costs
Customers are responsible for return shipping unless the item was damaged or incorrect.
If the issue resulted from our error, we will provide a prepaid return label where legally permitted.
6. Missing or Delayed Refunds
If your refund has not appeared:
Check with your bank or credit card provider
Allow standard processing times
Contact us for further assistance
7. Contact Information
For return-related inquiries, please contact: